Listing Detail

Ninzi-Connect is a telecommunications and customer engagement solutions company. Ninzi-Connect have over 25 years experience in providing contact centre management solutions which add value to customer experience. Ninzi-Connect solutions include call automation, interactive voice response, workforce optimisation, interaction recording, quality management, business analytics and automation. Our solution offerings are designed to create productive business processes and drive performance in the contact center and back office environments.

Our Services at Ninzi-Connect are unique – we help clients define and execute customer interaction strategy. We partner with our clients to share our expertise, to guide them to develop the best solutions and processes possible, and to educate them on potential pitfalls.

The team combines more than 50 years of experience with contact centres large and small. We’ve been on the front lines helping companies plan for change and growth, deliver new technologies and services, revamp and organize their business processes and conduct business case analysis. Whatever project we working on – clients rely on our thoughtful perspective and empowering approach to drive results. By leveraging on our years of experience and proven methodologies, we bring value to any project with our depth and breadth of knowledge.

. We are enthusiastic and get energized by solving client challenges.
· We dig in, roll up our sleeves and get involved. There is no watching from the side lines.
But we know we can’t do it without you, because you have unique needs, and no one can know your business like you do.
· We’re focused on your business. This requires us to be open-minded, objective, and collaborative. It also helps that we are good listeners.
· We know what we are doing. Our years of being in the trenches make us confident in our abilities and knowledge.

Each year Ninzi-Connect awards bursaries to pupils of Bordeaux Primary.

This year, Ninzi-Connect have 4 new pupils from Bordeaux Primary to whom we awarding bursaries to.

Ninzi-Connect management were invited to Bordeaux Primary to meet the 4 pupils nominated by the school to receive a Ninzi-Connect bursary. We met the school management team together with the pupils including their parents and guardians. Members of the school governing body also attended.

The principal of Bordeaux Primary introduced the teachers and pupils after which the MD for Ninzi-Connect introduced the Ninzi-Connect team to the meeting. The principal swelled with pride as each pupil confidently delivered a note of appreciation for the bursary awarded. During these talks the pupils and parents were very emotional and included a few instances of shedding tears of joy.

In the meeting, the Bordeaux Primary principal and a member of the school governing body said a few words of thanks to Ninzi-Connect for their generosity and for helping both Bordeaux Primary and their pupils. It was a morning filled with “life’s lessons”, gratitude, and appreciation for the ‘basic things’ in life. Once again Ninzi-Connect were able to brighten the way of 4 pupils while sharing the load of educating ‘tomorrow’s leaders’.